Staff Wellness & Culture At CTI Financiers

4.2

Our People Come First

As founder and CEO, Mike Russon is a recognised business leader and marketing guru with over 35 years of experience, and a deep, long-standing passion for people. He truly believes that there is a line in the middle: above that line is a ‘happy line’ and below it is an unhappy line. Everything we do here is designed to help our staff stay above that happy line and avoid slipping below it.

On our Benevolence Page, you will read about the many ways CT International has given back to individuals, churches, and charitable organisations outside of the company.

Here, we want to share what we do within our business for our people. Many say “your customer is your greatest asset.”

At CT International, we agree — to an extent. However, we believe our staff are our greatest asset.

When staff are cared for and supported, they naturally take care of our clients.

Yes, as business owners we all know that sometimes staff disappoint or let us down. It happens.
But what about the many who don’t?
Those who show up every day.
Those who care.
Those who go the extra mile.
As the Bible says, God loves a cheerful giver.
From the very start of the business, it has been within our leadership’s heart to give back to those who are deserving and in need — and to do so consistently.

A Culture Built on Care, Consistency & Celebration

We intentionally go the extra mile — not once-off, but throughout the year — to keep morale high, energy balanced, and people supported both professionally and personally.

Why this matters

Low staff turnover
High engagement, motivation, and team pride

Happy, energised staff produce strong results.
Tired, unsupported staff don’t.

This understanding guides our annual wellness rhythm.

4.2

Our Staff Culture, In Their Own Words

It is a pleasure to work for a company that genuinely listens to its staff and values the work we do. The open-door policy is truly practiced and not merely a statement.:)
We host outstanding social events, featuring excellent food and drinks, along with games and prizes. It's good for team building and creates a positive shared experience.
Mr. Russon is a fair, honest, and generous leader. He always has time for his staff, and my favourite moment is when he dressed up as Santa and handed out gifts at Christmas time!

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Hayley Adonis 1/27/2026
I previously worked at the Company before experiencing a life-changing stroke, which left me in a wheelchair for 10 years. During this incredibly difficult time, the Company continued to support me by providing income assistance for a period after my stroke, easing the financial burden when I needed it most.
What truly sets this Company apart is that, years later, I was welcomed back and re-employed, with the opportunity to work from home. This has restored not only my independence, but also my sense of purpose and dignity. In addition, the Company has assisted with medical expenses, demonstrating genuine care that goes far beyond what is expected of an employer.
I am forever grateful to work for a company led by a boss who truly cares about his people. This is not just a workplace - it is a company with heart.”

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Kriekie Swanepoel 1/19/2026
In June 2022 when we experienced huge fuel increases, cutting into our monthly budget just to be able to get to work and back, Mr Russon did a survey to ascertain how much we spend per month on travel.
Next thing we knew we all received vouchers to fill up our vehicles with fuel for the month at absolutely no cost to us😊 I cannot extend my gratitude enough knowing how much it helped me to get through that fuel increase stress free.
For staff who make use of public transport he gave them food vouchers to assist them in covering for the unexpected taxi and bus increases.
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: ) 1/16/2026
It gives opportunity to grow and to prove yourself as an individual and hard work never goes unnoticed and you are always encourage to be the best that you can be.
At CTI we are more then just a company we like family and as family look out for each other we as a team at CTI look out for each other.

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Kieyam Hildebrand 1/14/2026
CTI is the greatest because they reward hard work with annual bonuses and increases, create great moments with trolley dashes and year-end functions, provide daily coffee, bread and fruit, and always pay salaries on time.

CTI provides a positive, safe, and professional working environment and because of employees having been here for many years the strong teamwork and sense of family, it makes coming to work enjoyable.
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Alverna Idas 1/08/2026
We are very well looked after; we are made to feel like family and not just employees and we are spoiled with lunches, trolley dash (x2), fresh fruit to only begin with.

We have functions during the year and a year-end function which is absolutely amazing. In the 15 years that I have been working here the Company never let staff down with bonusses at the end of the year nor an increase in January every year.

The Company has also afforded me the opportunity to grown and I have been promoted to an area of interest that I identified, which I absolutely love about this Company.
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Bernadette Rautenbach 1/06/2026
“I have been part of the Company for over 33 years, during which time I have grown and progressed to become a top collector. This achievement is largely due to the training, guidance, and consistent support I have received from our CEO, Mike Russon, who genuinely invests in the development of his people.
When I suffered an injury and was unable to work for a period of time, the Company stood by me and provided unwavering support. Even during my recovery, the care continued — the Company went as far as providing me with a gym cycle to assist with strengthening my muscles and improving my overall health.
I have never encountered another company that does what CTI does for its employees. This level of care, compassion, and commitment is truly rare. I am genuinely blessed to be part of this team and cannot imagine working anywhere else.”
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Sheila Sobili 12/31/2025
Mr. Russon is the best boss I have ever worked for and I have been around the block at a few companies -there were times that you don't even know who the CEO was - they were ships floating without captains. Our Captain, Mike Russon took care of us during COVID, by sending food parcels to staff and supplying us with Vitamins and even giving us free leave days to vaccinate. He also ensured that we all received our full salaries each and every month.
Tuna -a luxury that I could never afford as a single parent-fruits every second day - bread milk coffee tea sugar all for us -companies don't do this only CTI -movies at canal walk taken by our very own limousines -Trolley dash -social events out of this world- spot prizes of quality like Table Mountain cable car tickets, VIP movie tickets, restaurant vouchers, clothing vouchers, things that I would never be able to afford on my own.
Also, my co-workers, Management team and our HR with a passion for people and make me feel appreciated and respected. Truly an amazing environment to work in.

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Belinda van Wyk 12/29/2025
CTI is the only company whereby the Director that combines leadership skill with genuine empathy, understanding, and a willingness to take action to support CTI employee's well-being and success.

The Director, Mike Russon is not only the Captain of this well establishment, but He also leads from the front. The management follow his great leadership that performs at optimal levels to maintain the high standards of CTI.
We have a coaching leader that have the ability to display that a "Positive Mental Attitude" is "The absolute belief that without a shadow of doubt He will be successful in whatever it is he wants to do." That same "Positive Mental Attitude" He advocates to the rest of the CTI family and whomever is willing to see a change in their attitude towards life making decisions.
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Shane Davids 11/18/2025
I have been at this company for almost 23 years and within those years, I can sincerely say that our Captain, Mike Russon never goes back on his promises, but it only gets better and more.
I have never heard of a company that offers their employees a 13th cheque (bonuses) and an annual increase to this day and age, and even a 14th cheque.
If you are blessed and have been chosen to get into the Golden Circle, then there are so many opportunities given to you as part of the appreciation. The opportunities are such as scrumptious lunches for 10 consecutive months and an initial breakfast with the CEO, Mike Russon where he would welcome new commers and explained the whole Golden Circle process. Initially on receiving your reward, you are rewarded with a trophy and a R500 voucher, there's also a monthly lucky draw of R500 voucher. Guaranteed 13th cheque as a bonus, R500 towards medical expenses, 1/2 day's leave on your birthday, extra budget and time on trolley dash runs and so much more to mention.
The uniqueness of this company has been proven time and time again, especially when Covid hit us, the captain was so amazing to allow us to work remotely with full salary as well as bonuses and increases.
Mr. Russon has made a profound difference in most of our lives, with the kindness and inspiration he has shown towards his employees, it's unimaginable.
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Wasiela Adams 11/12/2025
In the almost 15 years I have been working at CTI I can definitely say that Staff welfare is clearly valued by the company. The regular delivery of fresh fruit three times a week, daily bread, and the provision of butter and peanut butter, along with coffee and tea, show genuine care for employees. These thoughtful gestures make a meaningful difference and are especially appreciated during more challenging times.
Last Easter, we were truly privileged to receive snoek from the boss. At a time when many did not have fish for Easter, this generous gesture was a true blessing and deeply appreciated by everyone.
Every now and then, Mr. Russon chooses to give tuna to the staff instead of selling it to others, allowing us to take it home for free. This generous act often provides a meal for our families and sometimes comes at exactly the right time, especially when there is little or nothing for the pot. It is gestures like these that truly show care and compassion.
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Leanne Andrews 11/03/2025
CTI is the GREATEST COMPANY EVER. Mr. Russon my everything. I wanted to express my heartfelt appreciation for everything you’ve done for all your employees. The bonuses, trolley dashes, vouchers, and support for sick colleagues and feeding almost millions of families show the kind of leader you are. Plus, your fairness in handling tough situations means a lot to me. Your heart is something that cannot be explained, there are a few great leaders in the world, you break the record.

Thanks for creating a positive and supportive work environment. We’re lucky to have you!
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Sheila 10/30/2025
Our Captain, Mike Russon is always finding ways to make his staff members live stress free. He does trolley dashes, bonuses and social events with amazing prizes.

He has an open-door policy and is always there to guide and support you, whatever you might need, personal or work related.
He ensures staff receives fresh fruit, bread, butter, peanut butter which other companies does not do.
He even provides his staff with expensive coffee. Then we even have popcorn every Friday, when we are allowed to wear casual wear and leave earlier.
Our work is made so easy for us and they constantly find ways to make it even better. Our HR is the best any company can ask for and she is always there and will advise you and assist you with anything. She is a real peacekeeper. With such an amazing Captain, Mike Russon and her as Co Pilot you can’t go wrong.

This man is a true Genius. There is no company better than CTI.
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Kriekie 10/03/2025
We have the best Captain, Mike Russon who recognizes, acknowledges and rewards hard work. He both motivates and supports us.
We have quarterly socials where the staff can interact and enjoy a relaxing break from work.
Every year we celebrate in style at our year and function and our boss is kind enough to give bonuses to those who perform well throughout the year. We also have an annual trolley dash which is great fun and you get to load your trolley full of goodies your heart desires!
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Kaylen Jacobs 8/06/2025

Our Annual Wellness Rhythm: Staying “Above the Line”

By design, we help our teams stay above the “happy line” — emotionally, mentally, and socially.

What We Do Throughout the Year

1. Leadership & Strategy

Annual Strategy Planning Day
The CEO kicks off the year with leaders across the group to set direction, expectations, and goals.
Weekly Monday Team Meetings
Managers meet with staff to check in, discuss priorities, and offer support.
Open Door Policy
Leadership is accessible and engaged.

2. Recognition & Motivation

Rate Your Manager Feedback Cycles

Also, we’ve included a new initiative: not only do staff have the chance to ‘Rate Your Manager,’ but our CEO himself also elects to be rated regularly. This way, he can continually improve and be a better leader for everyone.

Lucky Draws
Prizes include weekends away, cash prizes, appliances, Takealot vouchers, lunches, and more.
Chairman’s Award
A special recognition for exceptional contribution, leadership, and integrity.

3. Circle of Champions

The Circle of Champions is one of the highest recognitions within CT International. Only 25% of staff qualify.

Why Staff Qualify

Staff are recognised for:

Going the extra mile
Innovation
Consistency
Living our values and contributing beyond expectations

Circle of Champions Rewards

Guaranteed 13th cheque
14th cheque after 5 consecutive qualifying years
Half day off on your birthday
On-the-spot vouchers and spot prizes
Additional vouchers throughout the year
Extra Trolley Dash budget and scouting time
R500 medical aid contribution, or R500 medical voucher for those not on medical aid
Catered monthly Circle of Champions lunches with drinks and dessert
Breakfast with the Captain (CEO)
Exclusive outings and team-building experiences
Inverter support to assist with load shedding challenges

4. Signature Team Events

Trolley Dash (Golden Circle) Staff receive over R250,000 in food and appliances.
Mid-Year Social Events (e.g. spit braai’s, team challenges, performances)
Year-End Function
Secret Santa

We start building hype months in advance, and after each event we:

Share photos digitally

Print a staff bulletin for everyone to take home and enjoy with their families

5. Everyday Staff Care

Quarterly departmental breakfasts
Desk-drop gifts on special days
Popcorn Fridays
Fresh fruit
Coffee, tea, milk, bread, filtered water
Recreational room (pool table, air hockey, table tennis, darts, foosball)

6. Practical & Financial Support

Medical Aid & Retirement Savings
Financial assistance for medical emergencies
Shoprite food vouchers (thousands of rands annually)
Hundreds of kilograms of yellowfin tuna given to staff each year

Monthly Bulletins & Communication

2026 Staff Wellness & Events Calendar

Dates may be adjusted — this calendar reflects our annual rhythm.

January

Strategy Kick-Off, Circle of Champions BreakfastChampions Breakfast by Limo With CEO Mike Russon, Trolley Dash

February – November

Monthly Circle of Champions lunches

Quarterly

Self-evaluations & Rate Your Manager

August

Trolley Dash

June & September

Major Social Events

December

Awards, Secret Santa, Year-End Function

January 2026
14 January	Circle of Champions Breakfast
23 January	2nd Trolley Dash Golden Circle

February 2026
20 February	Circle of Champions Lunch

March 2026
20 March	Circle of Champions Lunch
31 March	Self Evaluations

April 2026
17 April	Circle of Champions Lunch
	Easter Desk Drops
30 April	Rate your manager
	Mother’s day Desk Drops

May 2026
15 May	Circle of Champions Lunch
	Build Up for Social Event starts
	Father’s day Desk Drops

June 2026
19 June	Circle of Champions Lunch
	Social Event
30 June	Self Evaluations

July 2026
17 July	Circle of Champions Lunch

August 2026
7 August	Woman’s day Desk Drops
14 August	Trolley Dash
21 August	Circle of Champions Lunch
31 August	Rate your manager

September 2026
11 September	Social Event
18 September	Circle of Champions Lunch
24 September	Heritage day/Braai Day Desk Drops
30 September	Self Evaluations

October 2026
16 October	Circle of Champions Lunch
30 October	Halloween Desk Drops

November 2026
20 November	Circle of Champions Lunch
21 November	Rate your manager
28 November	Self Evaluations

December 2026
1 December	Circle of Champions Voting
5 December	Support Team Breakfast
12 December	Corp Finance Breakfast
09 December	Secret Santa
11/12 December	Social Event – Year End Function

January 2027
23 January	2nd Trolley Dash Golden Circle

Giving Back – Inside & Beyond Our Walls

Our commitment to generosity extends beyond our business.

You’ll find examples of our outreach to churches, charities, and individuals in need on our Benevolence Page.

But equally important is how we care for our own people when they need it most — quietly, consistently, and without expectation.